ai greets first with full context

backend/src/main/java/com/petshop/backend/dto/chat/ConversationRequest.java

@@ -1,9 +1,6 @@
 package com.petshop.backend.dto.chat;
 
-import jakarta.validation.constraints.NotBlank;
-
 public class ConversationRequest {
-    @NotBlank(message = "Initial message is required")
     private String message;
 
     public ConversationRequest() {

backend/src/main/java/com/petshop/backend/service/ChatService.java

@@ -59,14 +59,20 @@ public class ChatService {
         conversation.setMode(Conversation.ConversationMode.AUTOMATED);
         conversation = conversationRepository.save(conversation);
 
-        Message message = new Message();
+        User botUser = getBotUser();
-        message.setConversationId(conversation.getId());
+        String firstName = user.getFirstName();
-        message.setSenderId(userId);
+        String greeting = (firstName != null && !firstName.isBlank())
-        message.setContent(request.getMessage());
+            ? "Hi " + firstName + "! I'm Leon's Pet Assistant. Ask me anything about pet care, adoption advice, or your pets."
-        message.setIsRead(false);
+            : "Hi! I'm Leon's Pet Assistant. Ask me anything about pet care, adoption advice, or your pets.";
-        messageRepository.save(message);
 
-        return ConversationResponse.fromEntity(conversation, request.getMessage(), userId);
+        Message greetingMsg = new Message();
+        greetingMsg.setConversationId(conversation.getId());
+        greetingMsg.setSenderId(botUser.getId());
+        greetingMsg.setContent(greeting);
+        greetingMsg.setIsRead(false);
+        messageRepository.save(greetingMsg);
+
+        return ConversationResponse.fromEntity(conversation, greeting, botUser.getId());
     }
 
     public List<ConversationResponse> getConversations(Long userId, User.Role role, boolean mine) {

backend/src/main/java/com/petshop/backend/service/OpenRouterAiService.java

@@ -5,8 +5,10 @@ import com.fasterxml.jackson.databind.ObjectMapper;
 import com.fasterxml.jackson.databind.json.JsonMapper;
 import com.petshop.backend.entity.Conversation;
 import com.petshop.backend.entity.Message;
+import com.petshop.backend.entity.Pet;
 import com.petshop.backend.entity.User;
 import com.petshop.backend.repository.MessageRepository;
+import com.petshop.backend.repository.PetRepository;
 import com.petshop.backend.repository.UserRepository;
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
@@ -39,6 +41,7 @@ public class OpenRouterAiService {
     private final ChatRealtimeService chatRealtimeService;
     private final MessageRepository messageRepository;
     private final UserRepository userRepository;
+    private final PetRepository petRepository;
     private final ObjectMapper objectMapper;
     private final HttpClient httpClient;
 
@@ -46,12 +49,14 @@ public class OpenRouterAiService {
         ChatService chatService,
         ChatRealtimeService chatRealtimeService,
         MessageRepository messageRepository,
-        UserRepository userRepository
+        UserRepository userRepository,
+        PetRepository petRepository
     ) {
         this.chatService = chatService;
         this.chatRealtimeService = chatRealtimeService;
         this.messageRepository = messageRepository;
         this.userRepository = userRepository;
+        this.petRepository = petRepository;
         this.objectMapper = JsonMapper.builder().findAndAddModules().build();
         this.httpClient = HttpClient.newBuilder()
             .connectTimeout(Duration.ofSeconds(10))
@@ -117,10 +122,15 @@ public class OpenRouterAiService {
                 return;
             }
 
+            User customer = userRepository.findById(conversation.getCustomerId()).orElse(null);
+            List<Pet> customerPets = customer != null
+                ? petRepository.findAllByOwner_IdOrderByPetNameAsc(customer.getId())
+                : List.of();
+
             List<Map<String, String>> messages = new ArrayList<>();
             messages.add(Map.of(
                 "role", "system",
-                "content", "You are a helpful pet shop assistant. Provide concise and friendly answers. Do not output markdown, just plain text."
+                "content", buildSystemPrompt(customer, customerPets)
             ));
 
             for (Message message : history) {
@@ -177,6 +187,43 @@ public class OpenRouterAiService {
         }
     }
 
+    private String buildSystemPrompt(User customer, List<Pet> pets) {
+        StringBuilder sb = new StringBuilder();
+        sb.append("You are Leon's Pet Assistant, a helpful AI for Leon's Pet Store. ");
+        sb.append("Be concise, friendly, and focused on pet care, adoption, products, and appointments. ");
+        sb.append("Do not output markdown, just plain text.\n\n");
+
+        if (customer != null) {
+            sb.append("Customer profile:\n");
+            sb.append("- Name: ").append(customer.getFirstName()).append(" ").append(customer.getLastName()).append("\n");
+            if (customer.getLoyaltyPoints() != null) {
+                sb.append("- Loyalty points: ").append(customer.getLoyaltyPoints()).append("\n");
+            }
+            if (customer.getPrimaryStore() != null && customer.getPrimaryStore().getStoreName() != null) {
+                sb.append("- Preferred store: ").append(customer.getPrimaryStore().getStoreName()).append("\n");
+            }
+            sb.append("\n");
+        }
+
+        if (pets != null && !pets.isEmpty()) {
+            sb.append("Their registered pets:\n");
+            for (Pet pet : pets) {
+                sb.append("- ").append(pet.getPetName()).append(" (").append(pet.getPetSpecies());
+                if (pet.getPetBreed() != null && !pet.getPetBreed().isBlank()) {
+                    sb.append(", ").append(pet.getPetBreed());
+                }
+                if (pet.getPetAge() != null) {
+                    sb.append(", ").append(pet.getPetAge()).append(" yr");
+                }
+                sb.append(")\n");
+            }
+        } else {
+            sb.append("They have no pets registered yet.\n");
+        }
+
+        return sb.toString();
+    }
+
     private String resolveRole(Message message, Long botUserId) {
         if (message.getSenderId() != null && message.getSenderId().equals(botUserId)) {
             return "assistant";

web/app/ai-chat/page.js

@@ -246,7 +246,7 @@ function AiChatPage() {
               "Content-Type": "application/json",
               Authorization: `Bearer ${token}`,
             },
-            body: JSON.stringify({ message: "Hello! I'd like to chat with the AI assistant." }),
+            body: JSON.stringify({}),
           });
           if (res.ok) {
             const conv = await res.json();
@@ -406,7 +406,7 @@ function AiChatPage() {
           "Content-Type": "application/json",
           Authorization: `Bearer ${token}`,
         },
-        body: JSON.stringify({ message: "Hello! I'd like to chat with the AI assistant." }),
+        body: JSON.stringify({}),
       });
       if (!res.ok) {
         const data = await res.json().catch(() => null);
@@ -583,7 +583,7 @@ function AiChatPage() {
                         Chat with a Real Person
                       </button>
                     )}
-                    {isEscalated && !isClosed && (
+                    {!isClosed && (
                       <button style={s.closeConvBtn} onClick={handleCloseConversation} title="Close this conversation">
                         Close Chat
                       </button>