diff --git a/src/main/java/org/example/petshopdesktop/api/dto/chat/ConversationResponse.java b/src/main/java/org/example/petshopdesktop/api/dto/chat/ConversationResponse.java
index bac384d4..1bcdba17 100644
--- a/src/main/java/org/example/petshopdesktop/api/dto/chat/ConversationResponse.java
+++ b/src/main/java/org/example/petshopdesktop/api/dto/chat/ConversationResponse.java
@@ -7,7 +7,9 @@ public class ConversationResponse {
     private Long customerId;
     private Long staffId;
     private String status;
+    private String mode;
     private String lastMessage;
+    private LocalDateTime humanRequestedAt;
     private LocalDateTime createdAt;
     private LocalDateTime updatedAt;
 
@@ -46,6 +48,14 @@ public class ConversationResponse {
         this.status = status;
     }
 
+    public String getMode() {
+        return mode;
+    }
+
+    public void setMode(String mode) {
+        this.mode = mode;
+    }
+
     public String getLastMessage() {
         return lastMessage;
     }
@@ -54,6 +64,14 @@ public class ConversationResponse {
         this.lastMessage = lastMessage;
     }
 
+    public LocalDateTime getHumanRequestedAt() {
+        return humanRequestedAt;
+    }
+
+    public void setHumanRequestedAt(LocalDateTime humanRequestedAt) {
+        this.humanRequestedAt = humanRequestedAt;
+    }
+
     public LocalDateTime getCreatedAt() {
         return createdAt;
     }
diff --git a/src/main/java/org/example/petshopdesktop/controllers/ChatController.java b/src/main/java/org/example/petshopdesktop/controllers/ChatController.java
index bb70f857..6911960d 100644
--- a/src/main/java/org/example/petshopdesktop/controllers/ChatController.java
+++ b/src/main/java/org/example/petshopdesktop/controllers/ChatController.java
@@ -326,7 +326,16 @@ public class ChatController {
     }
 
     private String buildConversationMeta(ConversationResponse conversation) {
-        String assignee = conversation.getStaffId() == null ? "Unassigned" : "Assigned";
+        String assignee;
+        if (conversation.getStaffId() != null) {
+            assignee = "Assigned";
+        } else if (conversation.getHumanRequestedAt() != null) {
+            assignee = "Takeover requested";
+        } else if ("AUTOMATED".equals(conversation.getMode())) {
+            assignee = "Automated";
+        } else {
+            assignee = "Open";
+        }
         String updated = conversation.getUpdatedAt() == null ? "" : TIME_FORMATTER.format(conversation.getUpdatedAt());
         return assignee + (updated.isBlank() ? "" : " · " + updated);
     }