Chat now present in the bottom right.

web/app/globals.css

@@ -74,6 +74,7 @@ body {
   color: #2f2f2f;
   text-decoration: none;
   font-size: 1.1rem;
+  font-weight: 700;
   padding: 0.5rem 1rem;
   border-radius: 4px;
   transition: all 0.3s ease;
@@ -1009,7 +1010,7 @@ body {
 }
 
 .nav-greeting {
-  font-weight: 600;
+  font-weight: 700;
   white-space: nowrap;
 }
 
@@ -2473,6 +2474,16 @@ body {
 @keyframes bounce { 0%, 80%, 100% { transform: translateY(0); } 40% { transform: translateY(-6px); } }
 @keyframes spin { to { transform: rotate(360deg); } }
 
+/* Floating chat widget */
+.fc-dot {
+  display: inline-block;
+  width: 7px;
+  height: 7px;
+  border-radius: 50%;
+  background: #aaa;
+  animation: bounce 1s infinite;
+}
+
 /* Footer */
 .site-footer {
   background: #e68672;

web/components/ClientProviders.js

@@ -2,11 +2,18 @@
 
 import { AuthProvider } from "@/context/AuthContext";
 import { CartProvider } from "@/context/CartContext";
+import { ChatWidgetProvider } from "@/context/ChatWidgetContext";
+import FloatingChat from "@/components/FloatingChat";
 
 export default function ClientProviders({ children }) {
   return (
     <AuthProvider>
-      <CartProvider>{children}</CartProvider>
+      <CartProvider>
+        <ChatWidgetProvider>
+          {children}
+          <FloatingChat />
+        </ChatWidgetProvider>
+      </CartProvider>
     </AuthProvider>
   );
 }

web/components/FloatingChat.js

@@ -0,0 +1,464 @@
+"use client";
+
+import { useState, useRef, useEffect } from "react";
+import Link from "next/link";
+import { usePathname } from "next/navigation";
+import { useAuth } from "@/context/AuthContext";
+import { useChatWidget } from "@/context/ChatWidgetContext";
+
+export default function FloatingChat() {
+  const pathname = usePathname();
+  const { user, token } = useAuth();
+  const {
+    isOpen, toggleOpen,
+    view, openView,
+    aiMessages, aiSending, aiError, setAiError, sendAiMessage,
+    conversations, convsLoading, loadConversations,
+    activeConvId, activeConv, liveMessages, liveSending,
+    openLiveConversation, sendLiveMessage,
+    startLiveChat, switchingToHuman,
+  } = useChatWidget();
+
+  const [input, setInput] = useState("");
+  const messagesEndRef = useRef(null);
+
+  useEffect(() => {
+    if (isOpen) messagesEndRef.current?.scrollIntoView({ behavior: "smooth" });
+  }, [aiMessages, liveMessages, isOpen]);
+
+  useEffect(() => {
+    if (view === "history" && token && isOpen) loadConversations(token);
+  }, [view, token, isOpen, loadConversations]);
+
+  // Hide widget on dedicated chat pages
+  if (pathname === "/ai-chat" || pathname === "/chat") return null;
+
+  const openConvCount = conversations.filter((c) => c.status === "OPEN").length;
+  const isLiveClosed  = activeConv?.status === "CLOSED";
+
+  async function handleSend(e) {
+    e?.preventDefault();
+    const text = input.trim();
+    if (!text) return;
+    setInput("");
+    if (view === "ai") {
+      await sendAiMessage(text, token);
+    } else if (view === "live" && activeConvId) {
+      await sendLiveMessage(text, token, activeConvId);
+    }
+  }
+
+  function handleKeyDown(e) {
+    if (e.key === "Enter" && !e.shiftKey) { e.preventDefault(); handleSend(); }
+  }
+
+  return (
+    <>
+      {/* Floating toggle button */}
+      <button onClick={toggleOpen} style={s.fab} aria-label={isOpen ? "Close chat" : "Open chat"}>
+        <span style={{ fontSize: "1.4rem", lineHeight: 1 }}>{isOpen ? "✕" : "💬"}</span>
+        {!isOpen && openConvCount > 0 && <span style={s.fabBadge}>{openConvCount}</span>}
+      </button>
+
+      {/* Chat window */}
+      {isOpen && (
+        <div style={s.window}>
+
+          {/* Header */}
+          <div style={s.header}>
+            <div style={s.headerLeft}>
+              <div style={s.headerAvatar}>🐾</div>
+              <div>
+                <div style={s.headerTitle}>Leon's Assistant</div>
+                <div style={s.headerSub}>
+                  {view === "live"
+                    ? (activeConv?.mode === "HUMAN" ? "Live Support" : "AI Support")
+                    : view === "history" ? "Your Conversations"
+                    : "AI Chat"}
+                </div>
+              </div>
+            </div>
+            <div style={s.headerRight}>
+              {view !== "ai" && (
+                <button style={s.headerNavBtn} onClick={() => openView("ai")}>AI</button>
+              )}
+              <button
+                style={{ ...s.headerNavBtn, ...(view === "history" ? s.headerNavBtnActive : {}) }}
+                onClick={() => openView("history")}
+              >
+                History
+              </button>
+              <button style={s.headerClose} onClick={toggleOpen} aria-label="Close">✕</button>
+            </div>
+          </div>
+
+          {/* Guest */}
+          {!user && (
+            <div style={s.guestBody}>
+              <span style={{ fontSize: "2.5rem" }}>🐾</span>
+              <p style={{ color: "#555", fontSize: "0.95rem", margin: "0.75rem 0 1.25rem", textAlign: "center" }}>
+                Log in to chat with our pet assistant!
+              </p>
+              <Link href="/login" style={s.loginBtn} onClick={toggleOpen}>Log In</Link>
+            </div>
+          )}
+
+          {/* History view */}
+          {user && view === "history" && (
+            <div style={{ flex: 1, overflowY: "auto", display: "flex", flexDirection: "column" }}>
+              <div style={s.historyToolbar}>
+                <button
+                  style={{ ...s.newChatBtn, ...(switchingToHuman ? s.disabledBtn : {}) }}
+                  onClick={() => startLiveChat(token)}
+                  disabled={switchingToHuman}
+                >
+                  {switchingToHuman ? "Starting…" : "+ New Live Chat"}
+                </button>
+                <button style={s.aiTabBtn} onClick={() => openView("ai")}>AI Chat</button>
+              </div>
+
+              {convsLoading && (
+                <p style={{ color: "#aaa", fontSize: "0.85rem", padding: "1.25rem", textAlign: "center" }}>
+                  Loading…
+                </p>
+              )}
+
+              {!convsLoading && conversations.length === 0 && (
+                <div style={{ ...s.empty, flex: 1 }}>
+                  <span style={{ fontSize: "2rem" }}>💬</span>
+                  <p style={s.emptyText}>No conversations yet.<br />Start a live chat above.</p>
+                </div>
+              )}
+
+              {conversations.map((conv) => (
+                <button key={conv.id} style={s.convItem} onClick={() => openLiveConversation(conv.id, token)}>
+                  <div style={s.convTop}>
+                    <span style={s.convSubject}>{conv.subject || `Conversation #${conv.id}`}</span>
+                    <span style={{ ...s.statusBadge, ...(conv.status === "OPEN" ? s.statusOpen : s.statusClosed) }}>
+                      {conv.status}
+                    </span>
+                  </div>
+                  <div style={s.convBottom}>
+                    <span style={s.convMode}>{conv.mode === "HUMAN" ? "👤 Live Support" : "🤖 AI Support"}</span>
+                    <span style={s.convDate}>{conv.createdAt ? new Date(conv.createdAt).toLocaleDateString() : ""}</span>
+                  </div>
+                </button>
+              ))}
+            </div>
+          )}
+
+          {/* Live chat view */}
+          {user && view === "live" && (
+            <>
+              {activeConv && (
+                <div style={s.liveStatus}>
+                  <span style={{ ...s.statusBadge, ...(activeConv.status === "OPEN" ? s.statusOpen : s.statusClosed) }}>
+                    {activeConv.status}
+                  </span>
+                  <span style={s.convMode}>
+                    {activeConv.mode === "HUMAN" ? "👤 Live Support" : "🤖 AI Support"}
+                  </span>
+                  <Link href={`/chat?id=${activeConvId}`} style={s.fullPageLink} onClick={toggleOpen}>
+                    Full page ↗
+                  </Link>
+                </div>
+              )}
+
+              <div style={s.messages}>
+                {liveMessages.length === 0 && (
+                  <div style={s.empty}>
+                    <p style={{ color: "#aaa", fontSize: "0.85rem" }}>No messages yet.</p>
+                  </div>
+                )}
+                {liveMessages.map((msg) => {
+                  const isUser = msg.senderRole === "CUSTOMER";
+                  return (
+                    <div key={msg.id} style={{ ...s.row, ...(isUser ? s.rowUser : s.rowOther) }}>
+                      {!isUser && (
+                        <div style={s.otherAvatar}>{msg.senderRole === "BOT" ? "🐾" : "👤"}</div>
+                      )}
+                      <div style={{ ...s.bubble, ...(isUser ? s.bubbleUser : s.bubbleOther) }}>
+                        {!isUser && (
+                          <div style={s.senderName}>
+                            {msg.senderName || (msg.senderRole === "BOT" ? "AI Bot" : "Staff")}
+                          </div>
+                        )}
+                        {msg.content}
+                      </div>
+                      {isUser && (
+                        <div style={s.userAvatar}>
+                          {user?.fullName ? user.fullName.charAt(0).toUpperCase() : "U"}
+                        </div>
+                      )}
+                    </div>
+                  );
+                })}
+                <div ref={messagesEndRef} />
+              </div>
+
+              {isLiveClosed ? (
+                <div style={s.closedBanner}>This conversation is closed.</div>
+              ) : (
+                <form style={s.inputRow} onSubmit={handleSend}>
+                  <input
+                    style={s.input}
+                    value={input}
+                    onChange={(e) => setInput(e.target.value)}
+                    onKeyDown={handleKeyDown}
+                    placeholder="Type a message…"
+                    disabled={liveSending}
+                    autoComplete="off"
+                  />
+                  <button type="submit"
+                    style={{ ...s.sendBtn, ...(!input.trim() || liveSending ? s.sendBtnDisabled : {}) }}
+                    disabled={!input.trim() || liveSending}>➤</button>
+                </form>
+              )}
+            </>
+          )}
+
+          {/* AI chat view */}
+          {user && view === "ai" && (
+            <>
+              <div style={s.toolbar}>
+                <Link href="/ai-chat" style={s.fullPageLink} onClick={toggleOpen}>Open full page ↗</Link>
+                <button
+                  style={{ ...s.humanBtn, ...(switchingToHuman ? s.disabledBtn : {}) }}
+                  onClick={() => startLiveChat(token)}
+                  disabled={switchingToHuman}
+                >
+                  {switchingToHuman ? "Connecting…" : "Chat with a human"}
+                </button>
+              </div>
+
+              <div style={s.messages}>
+                {aiMessages.length === 0 && (
+                  <div style={s.empty}>
+                    <span style={{ fontSize: "2rem" }}>🐾</span>
+                    <p style={s.emptyText}>
+                      Hi{user?.fullName ? `, ${user.fullName.split(" ")[0]}` : ""}!<br />
+                      Ask me anything about pets.
+                    </p>
+                  </div>
+                )}
+
+                {aiMessages.map((msg) => (
+                  <div key={msg.id} style={{ ...s.row, ...(msg.role === "user" ? s.rowUser : s.rowOther) }}>
+                    {msg.role === "assistant" && <div style={s.otherAvatar}>🐾</div>}
+                    <div style={{ ...s.bubble, ...(msg.role === "user" ? s.bubbleUser : s.bubbleOther) }}>
+                      {msg.content.split("\n").map((line, i, arr) => (
+                        <span key={i}>{line}{i < arr.length - 1 && <br />}</span>
+                      ))}
+                    </div>
+                    {msg.role === "user" && (
+                      <div style={s.userAvatar}>
+                        {user?.fullName ? user.fullName.charAt(0).toUpperCase() : "U"}
+                      </div>
+                    )}
+                  </div>
+                ))}
+
+                {aiSending && (
+                  <div style={{ ...s.row, ...s.rowOther }}>
+                    <div style={s.otherAvatar}>🐾</div>
+                    <div style={{ ...s.bubble, ...s.bubbleOther, ...s.typingBubble }}>
+                      <span className="fc-dot" />
+                      <span className="fc-dot" style={{ animationDelay: "0.2s" }} />
+                      <span className="fc-dot" style={{ animationDelay: "0.4s" }} />
+                    </div>
+                  </div>
+                )}
+
+                {aiError && (
+                  <div style={s.errorBar}>
+                    {aiError}
+                    <button style={s.errorClose} onClick={() => setAiError(null)}>✕</button>
+                  </div>
+                )}
+
+                <div ref={messagesEndRef} />
+              </div>
+
+              <form style={s.inputRow} onSubmit={handleSend}>
+                <input
+                  style={s.input}
+                  value={input}
+                  onChange={(e) => setInput(e.target.value)}
+                  onKeyDown={handleKeyDown}
+                  placeholder="Ask about pet care…"
+                  disabled={aiSending}
+                  autoComplete="off"
+                />
+                <button type="submit"
+                  style={{ ...s.sendBtn, ...(!input.trim() || aiSending ? s.sendBtnDisabled : {}) }}
+                  disabled={!input.trim() || aiSending}>➤</button>
+              </form>
+            </>
+          )}
+
+        </div>
+      )}
+    </>
+  );
+}
+
+// Styles
+const s = {
+  fab: {
+    position: "fixed", bottom: 24, right: 24,
+    width: 56, height: 56, borderRadius: "50%",
+    background: "#e68672", color: "#2f2f2f", border: "none",
+    cursor: "pointer", zIndex: 9999,
+    boxShadow: "0 4px 18px rgba(0,0,0,0.22)",
+    display: "flex", alignItems: "center", justifyContent: "center",
+    transition: "transform 0.15s, box-shadow 0.15s",
+  },
+  fabBadge: {
+    position: "absolute", top: 2, right: 2,
+    background: "#e53935", color: "white",
+    borderRadius: "999px", fontSize: "0.62rem", fontWeight: 700,
+    minWidth: 17, height: 17,
+    display: "flex", alignItems: "center", justifyContent: "center", padding: "0 3px",
+  },
+  window: {
+    position: "fixed", bottom: 92, right: 24,
+    width: 370, height: 530,
+    background: "#fff", borderRadius: 16,
+    boxShadow: "0 8px 36px rgba(0,0,0,0.18)",
+    zIndex: 9998, display: "flex", flexDirection: "column",
+    overflow: "hidden", fontFamily: "Arial, sans-serif",
+  },
+  header: {
+    background: "#e68672", padding: "0.8rem 1rem",
+    display: "flex", alignItems: "center", justifyContent: "space-between", flexShrink: 0,
+  },
+  headerLeft:  { display: "flex", alignItems: "center", gap: "0.6rem" },
+  headerAvatar: {
+    width: 36, height: 36, borderRadius: "50%",
+    background: "rgba(255,255,255,0.25)",
+    display: "flex", alignItems: "center", justifyContent: "center", fontSize: "1.1rem",
+  },
+  headerTitle: { fontWeight: 700, fontSize: "0.92rem", color: "#2f2f2f" },
+  headerSub:   { fontSize: "0.7rem", color: "rgba(47,47,47,0.65)", marginTop: 1 },
+  headerRight: { display: "flex", alignItems: "center", gap: "0.35rem" },
+  headerNavBtn: {
+    background: "rgba(255,255,255,0.22)", border: "none", borderRadius: 6,
+    padding: "0.28rem 0.6rem", fontSize: "0.75rem", fontWeight: 600,
+    color: "#2f2f2f", cursor: "pointer",
+  },
+  headerNavBtnActive: { background: "rgba(255,255,255,0.45)" },
+  headerClose: {
+    background: "transparent", border: "none",
+    fontSize: "0.95rem", color: "#2f2f2f", cursor: "pointer", padding: "0.2rem 0.35rem", lineHeight: 1,
+  },
+  guestBody: {
+    flex: 1, display: "flex", flexDirection: "column",
+    alignItems: "center", justifyContent: "center", padding: "2rem",
+  },
+  loginBtn: {
+    background: "#e68672", color: "#2f2f2f",
+    padding: "0.6rem 1.5rem", borderRadius: 8,
+    textDecoration: "none", fontWeight: 700, fontSize: "0.95rem",
+  },
+  toolbar: {
+    display: "flex", alignItems: "center", justifyContent: "space-between",
+    padding: "0.5rem 0.85rem", borderBottom: "1px solid #f0f0f0",
+    background: "#fafafa", flexShrink: 0,
+  },
+  fullPageLink: { color: "#e68672", fontSize: "0.76rem", fontWeight: 600, textDecoration: "none" },
+  humanBtn: {
+    background: "transparent", border: "1.5px solid #e68672", color: "#e68672",
+    borderRadius: 6, padding: "0.28rem 0.65rem", fontSize: "0.76rem", fontWeight: 600, cursor: "pointer",
+  },
+  disabledBtn: { opacity: 0.55, cursor: "not-allowed" },
+  messages: {
+    flex: 1, overflowY: "auto", padding: "0.8rem",
+    display: "flex", flexDirection: "column", gap: "0.55rem",
+  },
+  empty: {
+    flex: 1, display: "flex", flexDirection: "column",
+    alignItems: "center", justifyContent: "center", gap: "0.5rem", margin: "auto",
+  },
+  emptyText: { color: "#aaa", fontSize: "0.88rem", textAlign: "center", lineHeight: 1.5, margin: 0 },
+  row:      { display: "flex", alignItems: "flex-end", gap: "0.4rem" },
+  rowUser:  { flexDirection: "row-reverse" },
+  rowOther: { flexDirection: "row" },
+  otherAvatar: {
+    width: 26, height: 26, borderRadius: "50%", background: "#f0f0f0",
+    display: "flex", alignItems: "center", justifyContent: "center",
+    fontSize: "0.75rem", flexShrink: 0,
+  },
+  userAvatar: {
+    width: 26, height: 26, borderRadius: "50%", background: "#e68672", color: "#2f2f2f",
+    display: "flex", alignItems: "center", justifyContent: "center",
+    fontSize: "0.72rem", fontWeight: 700, flexShrink: 0,
+  },
+  bubble: {
+    maxWidth: "76%", padding: "0.5rem 0.75rem", borderRadius: 12,
+    fontSize: "0.86rem", lineHeight: 1.5, wordBreak: "break-word",
+  },
+  bubbleUser:   { background: "#e68672", color: "#2f2f2f", borderBottomRightRadius: 4 },
+  bubbleOther:  { background: "#f4f4f4", color: "#1a1a1a", borderBottomLeftRadius: 4 },
+  typingBubble: { display: "flex", alignItems: "center", gap: "4px", padding: "0.65rem 0.85rem" },
+  senderName:   { fontSize: "0.7rem", fontWeight: 700, color: "#888", marginBottom: 2 },
+  errorBar: {
+    background: "#fff0f0", borderTop: "1px solid #ffd0d0", color: "#c0392b",
+    padding: "0.5rem 0.85rem", fontSize: "0.8rem",
+    display: "flex", alignItems: "center", justifyContent: "space-between", flexShrink: 0,
+  },
+  errorClose: { background: "none", border: "none", color: "#c0392b", cursor: "pointer" },
+  inputRow: {
+    display: "flex", gap: "0.45rem", padding: "0.6rem 0.85rem",
+    borderTop: "1px solid #f0f0f0", flexShrink: 0,
+  },
+  input: {
+    flex: 1, border: "1.5px solid #e0e0e0", borderRadius: 8,
+    padding: "0.48rem 0.75rem", fontSize: "0.86rem", outline: "none", fontFamily: "inherit",
+  },
+  sendBtn: {
+    background: "#e68672", color: "#2f2f2f", border: "none", borderRadius: 8,
+    padding: "0.48rem 0.75rem", fontSize: "0.95rem", fontWeight: 700, cursor: "pointer", flexShrink: 0,
+  },
+  sendBtnDisabled: { background: "#f0c8be", cursor: "not-allowed" },
+  historyToolbar: {
+    display: "flex", gap: "0.5rem", padding: "0.65rem 0.85rem",
+    borderBottom: "1px solid #f0f0f0", flexShrink: 0,
+  },
+  newChatBtn: {
+    flex: 1, background: "#e68672", color: "#2f2f2f", border: "none",
+    borderRadius: 8, padding: "0.5rem", fontSize: "0.8rem", fontWeight: 700, cursor: "pointer",
+  },
+  aiTabBtn: {
+    background: "#f4f4f4", color: "#555", border: "none", borderRadius: 8,
+    padding: "0.5rem 0.85rem", fontSize: "0.8rem", fontWeight: 600, cursor: "pointer",
+  },
+  convItem: {
+    display: "flex", flexDirection: "column", gap: "0.2rem",
+    padding: "0.7rem 0.85rem", borderBottom: "1px solid #f0f0f0",
+    background: "white", border: "none", textAlign: "left", cursor: "pointer", width: "100%",
+  },
+  convTop:    { display: "flex", alignItems: "center", justifyContent: "space-between", gap: "0.5rem" },
+  convBottom: { display: "flex", alignItems: "center", justifyContent: "space-between" },
+  convSubject: {
+    fontSize: "0.86rem", fontWeight: 600, color: "#222",
+    overflow: "hidden", textOverflow: "ellipsis", whiteSpace: "nowrap", flex: 1,
+  },
+  convMode:  { fontSize: "0.74rem", color: "#999" },
+  convDate:  { fontSize: "0.7rem", color: "#bbb" },
+  statusBadge: {
+    fontSize: "0.67rem", fontWeight: 700, borderRadius: 20,
+    padding: "0.13rem 0.5rem", flexShrink: 0,
+    textTransform: "uppercase", letterSpacing: "0.04em",
+  },
+  statusOpen:   { background: "#e6f9ee", color: "#1a7a3c" },
+  statusClosed: { background: "#f0f0f0", color: "#888" },
+  liveStatus: {
+    display: "flex", alignItems: "center", gap: "0.5rem",
+    padding: "0.45rem 0.85rem", borderBottom: "1px solid #f0f0f0",
+    background: "#fafafa", flexShrink: 0,
+  },
+  closedBanner: {
+    background: "#f5f5f5", borderTop: "1px solid #e0e0e0", color: "#888",
+    padding: "0.65rem 0.85rem", fontSize: "0.84rem", textAlign: "center", flexShrink: 0,
+  },
+};

web/context/ChatWidgetContext.js

@@ -0,0 +1,166 @@
+"use client";
+
+import { createContext, useContext, useState, useRef, useCallback, useEffect } from "react";
+
+const ChatWidgetContext = createContext(null);
+const API_BASE = "";
+
+export function ChatWidgetProvider({ children }) {
+  const [isOpen, setIsOpen]   = useState(false);
+  const [view,   setView]     = useState("ai"); // "ai" | "history" | "live"
+
+  // AI chat
+  const [aiMessages, setAiMessages] = useState([]);
+  const [aiSending,  setAiSending]  = useState(false);
+  const [aiError,    setAiError]    = useState(null);
+
+  // Keep a ref so sendAiMessage stays stable (no stale-closure over messages)
+  const aiMessagesRef = useRef(aiMessages);
+  useEffect(() => { aiMessagesRef.current = aiMessages; }, [aiMessages]);
+
+  const sendAiMessage = useCallback(async (text, token) => {
+    if (!text.trim() || !token) return;
+    const userMsg = { role: "user", content: text, id: Date.now() };
+    setAiMessages((prev) => [...prev, userMsg]);
+    setAiSending(true);
+    setAiError(null);
+    try {
+      const history = aiMessagesRef.current.map((m) => ({ role: m.role, content: m.content }));
+      const res = await fetch(`${API_BASE}/api/v1/ai-chat/message`, {
+        method: "POST",
+        headers: { "Content-Type": "application/json", Authorization: `Bearer ${token}` },
+        body: JSON.stringify({ message: text, history }),
+      });
+      const data = await res.json();
+      if (!res.ok || !data.success) { setAiError(data.error || "Failed to get a response."); return; }
+      setAiMessages((prev) => [...prev, { role: "assistant", content: data.message, id: Date.now() + 1 }]);
+    } catch {
+      setAiError("Network error. Please try again.");
+    } finally {
+      setAiSending(false);
+    }
+  }, []);
+
+  //Live chat
+  const [conversations,  setConversations]  = useState([]);
+  const [convsLoading,   setConvsLoading]   = useState(false);
+  const [activeConvId,   setActiveConvId]   = useState(null);
+  const [activeConv,     setActiveConv]     = useState(null);
+  const [liveMessages,   setLiveMessages]   = useState([]);
+  const [liveSending,    setLiveSending]    = useState(false);
+  const [switchingToHuman, setSwitchingToHuman] = useState(false);
+
+  const pollRef      = useRef(null);
+  const activeConvIdRef = useRef(null);
+
+  const stopPolling = useCallback(() => {
+    if (pollRef.current) { clearInterval(pollRef.current); pollRef.current = null; }
+  }, []);
+
+  const fetchLiveMessages = useCallback(async (convId, token) => {
+    if (!convId || !token) return;
+    try {
+      const res = await fetch(`${API_BASE}/api/v1/chat/conversations/${convId}/messages`, {
+        headers: { Authorization: `Bearer ${token}` },
+      });
+      if (!res.ok) return;
+      const data = await res.json();
+      if (Array.isArray(data)) setLiveMessages(data);
+    } catch { /* silent */ }
+  }, []);
+
+  const loadConversations = useCallback(async (token) => {
+    if (!token) return;
+    setConvsLoading(true);
+    try {
+      const res = await fetch(`${API_BASE}/api/v1/chat/conversations?mine=true`, {
+        headers: { Authorization: `Bearer ${token}` },
+      });
+      if (!res.ok) return;
+      const data = await res.json();
+      setConversations(Array.isArray(data) ? data : (data.content ?? []));
+    } catch { /* silent */ } finally {
+      setConvsLoading(false);
+    }
+  }, []);
+
+  const openLiveConversation = useCallback(async (convId, token) => {
+    if (!convId || !token) return;
+    stopPolling();
+    setActiveConvId(convId);
+    activeConvIdRef.current = convId;
+    setLiveMessages([]);
+    setView("live");
+    try {
+      const res = await fetch(`${API_BASE}/api/v1/chat/conversations/${convId}`, {
+        headers: { Authorization: `Bearer ${token}` },
+      });
+      if (res.ok) setActiveConv(await res.json());
+    } catch { /* silent */ }
+    await fetchLiveMessages(convId, token);
+    pollRef.current = setInterval(() => fetchLiveMessages(convId, token), 2500);
+  }, [stopPolling, fetchLiveMessages]);
+
+  const sendLiveMessage = useCallback(async (text, token, convId) => {
+    if (!text.trim() || liveSending || !token || !convId) return;
+    setLiveSending(true);
+    try {
+      const res = await fetch(`${API_BASE}/api/v1/chat/conversations/${convId}/messages`, {
+        method: "POST",
+        headers: { "Content-Type": "application/json", Authorization: `Bearer ${token}` },
+        body: JSON.stringify({ content: text }),
+      });
+      if (res.ok) await fetchLiveMessages(convId, token);
+    } catch { /* silent */ } finally {
+      setLiveSending(false);
+    }
+  }, [liveSending, fetchLiveMessages]);
+
+  const startLiveChat = useCallback(async (token) => {
+    if (!token || switchingToHuman) return;
+    setSwitchingToHuman(true);
+    try {
+      const res = await fetch(`${API_BASE}/api/v1/chat/conversations`, {
+        method: "POST",
+        headers: { "Content-Type": "application/json", Authorization: `Bearer ${token}` },
+        body: JSON.stringify({ message: "Hi, I'd like to speak with a support agent." }),
+      });
+      if (!res.ok) return;
+      const conv = await res.json();
+      await fetch(`${API_BASE}/api/v1/chat/conversations/${conv.id}/request-human`, {
+        method: "POST", headers: { Authorization: `Bearer ${token}` },
+      });
+      setConversations((prev) => [conv, ...prev.filter((c) => c.id !== conv.id)]);
+      await openLiveConversation(conv.id, token);
+    } catch { /* silent */ } finally {
+      setSwitchingToHuman(false);
+    }
+  }, [switchingToHuman, openLiveConversation]);
+
+  // Stop polling when navigating away from live view or closing widget
+  useEffect(() => { if (view !== "live") stopPolling(); }, [view, stopPolling]);
+  useEffect(() => { if (!isOpen) stopPolling(); }, [isOpen, stopPolling]);
+
+  const toggleOpen = useCallback(() => setIsOpen((o) => !o), []);
+  const openView   = useCallback((v) => setView(v), []);
+
+  return (
+    <ChatWidgetContext.Provider value={{
+      isOpen, toggleOpen,
+      view, openView,
+      aiMessages, aiSending, aiError, setAiError, sendAiMessage,
+      conversations, convsLoading, loadConversations,
+      activeConvId, activeConv, liveMessages, liveSending,
+      openLiveConversation, sendLiveMessage,
+      startLiveChat, switchingToHuman,
+    }}>
+      {children}
+    </ChatWidgetContext.Provider>
+  );
+}
+
+export function useChatWidget() {
+  const ctx = useContext(ChatWidgetContext);
+  if (!ctx) throw new Error("useChatWidget must be used within ChatWidgetProvider");
+  return ctx;
+}