diff --git a/backend/src/main/java/com/petshop/backend/controller/AdoptionController.java b/backend/src/main/java/com/petshop/backend/controller/AdoptionController.java
index 23e372bf..ac10dfdc 100644
--- a/backend/src/main/java/com/petshop/backend/controller/AdoptionController.java
+++ b/backend/src/main/java/com/petshop/backend/controller/AdoptionController.java
@@ -2,6 +2,7 @@ package com.petshop.backend.controller;
 
 import com.petshop.backend.dto.adoption.AdoptionRequest;
 import com.petshop.backend.dto.adoption.AdoptionResponse;
+import com.petshop.backend.dto.adoption.CustomerAdoptionRequest;
 import com.petshop.backend.dto.common.BulkDeleteRequest;
 import com.petshop.backend.entity.User;
 import com.petshop.backend.repository.UserRepository;
@@ -81,6 +82,15 @@ public class AdoptionController {
         return ResponseEntity.status(HttpStatus.CREATED).body(adoptionService.createAdoption(request));
     }
 
+    @PostMapping("/request")
+    @PreAuthorize("hasAnyRole('CUSTOMER', 'ADMIN')")
+    public ResponseEntity<AdoptionResponse> requestAdoption(@Valid @RequestBody CustomerAdoptionRequest request) {
+        User user = AuthenticationHelper.getAuthenticatedUser(userRepository);
+        return ResponseEntity.status(HttpStatus.CREATED).body(
+                adoptionService.requestAdoption(user.getId(), request.getPetId(), request.getEmployeeId(), request.getSourceStoreId())
+        );
+    }
+
     @PutMapping("/{id}")
     @PreAuthorize("hasAnyRole('STAFF', 'ADMIN')")
     public ResponseEntity<AdoptionResponse> updateAdoption(
diff --git a/backend/src/main/java/com/petshop/backend/dto/adoption/CustomerAdoptionRequest.java b/backend/src/main/java/com/petshop/backend/dto/adoption/CustomerAdoptionRequest.java
new file mode 100644
index 00000000..8312ed38
--- /dev/null
+++ b/backend/src/main/java/com/petshop/backend/dto/adoption/CustomerAdoptionRequest.java
@@ -0,0 +1,37 @@
+package com.petshop.backend.dto.adoption;
+
+import jakarta.validation.constraints.NotNull;
+
+public class CustomerAdoptionRequest {
+
+    @NotNull(message = "Pet ID is required")
+    private Long petId;
+
+    private Long employeeId;
+
+    private Long sourceStoreId;
+
+    public Long getPetId() {
+        return petId;
+    }
+
+    public void setPetId(Long petId) {
+        this.petId = petId;
+    }
+
+    public Long getEmployeeId() {
+        return employeeId;
+    }
+
+    public void setEmployeeId(Long employeeId) {
+        this.employeeId = employeeId;
+    }
+
+    public Long getSourceStoreId() {
+        return sourceStoreId;
+    }
+
+    public void setSourceStoreId(Long sourceStoreId) {
+        this.sourceStoreId = sourceStoreId;
+    }
+}
diff --git a/backend/src/main/java/com/petshop/backend/service/AdoptionService.java b/backend/src/main/java/com/petshop/backend/service/AdoptionService.java
index 0874aded..c4a1ae03 100644
--- a/backend/src/main/java/com/petshop/backend/service/AdoptionService.java
+++ b/backend/src/main/java/com/petshop/backend/service/AdoptionService.java
@@ -147,6 +147,33 @@ public class AdoptionService {
         return mapToResponse(adoption);
     }
 
+    @Transactional
+    public AdoptionResponse requestAdoption(Long customerId, Long petId, Long employeeId, Long sourceStoreId) {
+        Pet pet = petRepository.findById(petId)
+                .orElseThrow(() -> new ResourceNotFoundException("Pet not found with id: " + petId));
+        User customer = userRepository.findById(customerId)
+                .orElseThrow(() -> new ResourceNotFoundException("Customer not found with id: " + customerId));
+        User employee = resolveAdoptionEmployee(employeeId);
+        StoreLocation sourceStore = sourceStoreId != null
+                ? storeRepository.findById(sourceStoreId)
+                        .orElseThrow(() -> new ResourceNotFoundException("Store not found with id: " + sourceStoreId))
+                : null;
+
+        validatePetAvailability(pet, null, null);
+
+        Adoption adoption = new Adoption();
+        adoption.setPet(pet);
+        adoption.setCustomer(customer);
+        adoption.setEmployee(employee);
+        adoption.setSourceStore(sourceStore);
+        adoption.setAdoptionDate(null);
+        adoption.setAdoptionStatus(ADOPTION_STATUS_PENDING);
+
+        adoption = adoptionRepository.save(adoption);
+        syncPetStatus(pet, ADOPTION_STATUS_PENDING, adoption.getAdoptionId(), customer);
+        return mapToResponse(adoption);
+    }
+
     @Transactional
     public void deleteAdoption(Long id) {
         if (!adoptionRepository.existsById(id)) {
diff --git a/web/app/adopt/[id]/page.js b/web/app/adopt/[id]/page.js
index 6c7b70e0..f2ade475 100644
--- a/web/app/adopt/[id]/page.js
+++ b/web/app/adopt/[id]/page.js
@@ -44,6 +44,8 @@ export default function PetDetailPage() {
             petStatus={pet.petStatus}
             petPrice={pet.petPrice}
             imageUrl={pet.imageUrl}
+            storeId={pet.storeId}
+            storeName={pet.storeName}
           />
         )}
       </div>
diff --git a/web/app/appointments/page.js b/web/app/appointments/page.js
index b4dd5cee..f6cd1b6c 100644
--- a/web/app/appointments/page.js
+++ b/web/app/appointments/page.js
@@ -294,6 +294,16 @@ function AppointmentsPage() {
   const router = useRouter();
   const searchParams = useSearchParams();
   const preselectedPetId = searchParams.get("petId");
+
+  // Adoption mode — set when arriving from a pet detail page
+  const adoptionMode   = searchParams.get("adoptionMode") === "true";
+  const adoptionPetId  = searchParams.get("petId");
+  const adoptionPetName    = searchParams.get("petName") || "";
+  const adoptionPetSpecies = searchParams.get("petSpecies") || "";
+  const adoptionPetBreed   = searchParams.get("petBreed") || "";
+  const adoptionStoreId    = searchParams.get("storeId") || "";
+  const adoptionStoreName  = searchParams.get("storeName") || "";
+
   const didPreselectRef = useRef(false);
 
   const [stores, setStores] = useState([]);
@@ -366,9 +376,24 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
   }, [token, loadCustomerPets]);
 
   useEffect(() => {
-    if (didPreselectRef.current) {
+    if (didPreselectRef.current) return;
+
+    if (adoptionMode) {
+      // Need both the store (so employees load) and a serviceId (so availability slots load)
+      if (adoptionStoreId && services.length > 0) {
+        setStoreId(adoptionStoreId);
+        // Prefer a service named "adopt", fall back to the first available service
+        const adoptionSvc =
+          services.find((s) => s.serviceName.toLowerCase().includes("adopt")) ||
+          services[0];
+        if (adoptionSvc) {
+          setServiceId(String(adoptionSvc.serviceId));
+          didPreselectRef.current = true;
+        }
+      }
       return;
     }
+
     if (!preselectedPetId || services.length === 0 || allPets.length === 0) {
       return;
     }
@@ -382,7 +407,7 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
     }
     setSelectedPetIds([Number(preselectedPetId)]);
     didPreselectRef.current = true;
-  }, [preselectedPetId, services, allPets]);
+  }, [adoptionMode, adoptionStoreId, preselectedPetId, services, allPets]);
 
   const loadAppointments = useCallback(() => {
 
@@ -495,8 +520,9 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
     return d.toISOString().split("T")[0];
   }
 
-  const formValid =
-    storeId && serviceId && appointmentDate && appointmentTime && selectedPetIds.length > 0;
+  const formValid = adoptionMode
+    ? Boolean(employeeId && appointmentDate && appointmentTime)
+    : storeId && serviceId && appointmentDate && appointmentTime && selectedPetIds.length > 0;
 
   async function handleSubmit(e) {
     e.preventDefault();
@@ -509,7 +535,7 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
       return;
     }
 
-    if (selectedPetIds.length === 0) {
+    if (!adoptionMode && selectedPetIds.length === 0) {
       setError(isAdoptionService ? "Please select a pet to adopt." : "Please select at least one pet.");
 
       return;
@@ -518,6 +544,33 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
     setSubmitting(true);
 
     try {
+      if (adoptionMode) {
+        // Submit an adoption request directly to the adoption table
+        const body = {
+          petId: Number(adoptionPetId),
+          employeeId: employeeId ? Number(employeeId) : undefined,
+          sourceStoreId: adoptionStoreId ? Number(adoptionStoreId) : undefined,
+        };
+
+        const res = await fetch(`${API_BASE}/api/v1/adoptions/request`, {
+          method: "POST",
+          headers: {
+            "Content-Type": "application/json",
+            Authorization: `Bearer ${token}`,
+          },
+          body: JSON.stringify(body),
+        });
+
+        if (!res.ok) {
+          const data = await res.json().catch(() => null);
+          throw new Error(data?.message || data?.error || `Request failed (${res.status})`);
+        }
+
+        setSuccess(`Adoption request submitted! ${adoptionPetName} is now marked as Pending. We'll be in touch soon.`);
+        setEmployeeId("");
+        return;
+      }
+
       const body = {
         customerId: user.customerId || user.id,
         storeId: Number(storeId),
@@ -609,34 +662,44 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
 
             <label className="appt-label">
               Store Location
-              <select
-                className="appt-select"
-                value={storeId}
-                onChange={(e) => setStoreId(e.target.value)}
-                required
-              >
-                <option value="">Select a store...</option>
-                {stores.map((s) => (
-                  <option key={s.id} value={s.id}>{s.label}</option>
-                ))}
-              </select>
+              {adoptionMode ? (
+                <div className="appt-locked-field">{adoptionStoreName || "Pet's store"}</div>
+              ) : (
+                <select
+                  className="appt-select"
+                  value={storeId}
+                  onChange={(e) => setStoreId(e.target.value)}
+                  required
+                >
+                  <option value="">Select a store...</option>
+                  {stores.map((s) => (
+                    <option key={s.id} value={s.id}>{s.label}</option>
+                  ))}
+                </select>
+              )}
             </label>
 
             <label className="appt-label">
               Service
-              <select
-                className="appt-select"
-                value={serviceId}
-                onChange={(e) => handleServiceChange(e.target.value)}
-                required
-              >
-                <option value="">Select a service...</option>
-                {services.map((s) => (
-                  <option key={s.serviceId} value={s.serviceId}>
-                    {s.serviceName} — ${Number(s.servicePrice).toFixed(2)} ({s.serviceDuration} min)
-                  </option>
-                ))}
-              </select>
+              {adoptionMode ? (
+                <div className="appt-locked-field">
+                  Adopting a Pet ({[adoptionPetName, adoptionPetSpecies, adoptionPetBreed].filter(Boolean).join(", ")})
+                </div>
+              ) : (
+                <select
+                  className="appt-select"
+                  value={serviceId}
+                  onChange={(e) => handleServiceChange(e.target.value)}
+                  required
+                >
+                  <option value="">Select a service...</option>
+                  {services.map((s) => (
+                    <option key={s.serviceId} value={s.serviceId}>
+                      {s.serviceName} — ${Number(s.servicePrice).toFixed(2)} ({s.serviceDuration} min)
+                    </option>
+                  ))}
+                </select>
+              )}
             </label>
 
             {employees.length > 0 && (
@@ -654,7 +717,7 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
               </label>
             )}
 
-            {selectedService && (
+            {!adoptionMode && selectedService && (
               <div className="appt-service-info">
                 <p>{selectedService.serviceDesc}</p>
               </div>
@@ -693,7 +756,7 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
               </div>
             )}
 
-            {serviceId && (
+            {!adoptionMode && serviceId && (
               <div className="appt-label">
                 <span>{petSectionLabel}</span>
                 {isCustomerPetService && (
@@ -762,7 +825,7 @@ const canBookAppointments = user?.role === "CUSTOMER" || user?.role === "ADMIN";
               className="appt-submit-btn"
               disabled={!formValid || submitting}
             >
-              {submitting ? "Booking..." : isAdoptionService ? "Schedule Adoption Visit" : "Book Appointment"}
+              {submitting ? "Booking..." : adoptionMode ? "Schedule Appointment" : isAdoptionService ? "Schedule Adoption Visit" : "Book Appointment"}
             </button>
           </form>
         ) : null}
diff --git a/web/app/globals.css b/web/app/globals.css
index dd607b01..0b263f02 100644
--- a/web/app/globals.css
+++ b/web/app/globals.css
@@ -1356,6 +1356,17 @@ body {
   box-shadow: 0 0 0 3px rgba(255, 165, 0, 0.2);
 }
 
+.appt-locked-field {
+  padding: 0.6rem 0.85rem;
+  border: 1px solid #e0e0e0;
+  border-radius: 8px;
+  font-size: 1rem;
+  background: #f5f5f5;
+  color: #555;
+  font-weight: 600;
+  cursor: not-allowed;
+}
+
 .appt-service-info {
   background: #fff8f0;
   border: 1px solid #ffd180;
diff --git a/web/components/PetProfile.js b/web/components/PetProfile.js
index 8b7fd6f0..7242dcd6 100644
--- a/web/components/PetProfile.js
+++ b/web/components/PetProfile.js
@@ -1,7 +1,7 @@
 import Link from "next/link";
 import { getStatusClass } from "@/components/petUtils";
 
-export default function PetProfile({ petId, petName, petSpecies, petBreed, petAge, petStatus, petPrice, imageUrl }) {
+export default function PetProfile({ petId, petName, petSpecies, petBreed, petAge, petStatus, petPrice, imageUrl, storeId, storeName }) {
   return (
     <div className="pet-detail-card">
       <div className="pet-detail-image-wrapper">
@@ -53,7 +53,10 @@ export default function PetProfile({ petId, petName, petSpecies, petBreed, petAg
             <p className="pet-detail-cta-text">
               Interested in adopting {petName}? Visit us in store or schedule an appointment.
             </p>
-            <Link href={`/appointments?petId=${petId}`} className="pet-detail-cta-btn">
+            <Link
+              href={`/appointments?adoptionMode=true&petId=${petId}&petName=${encodeURIComponent(petName || "")}&petSpecies=${encodeURIComponent(petSpecies || "")}&petBreed=${encodeURIComponent(petBreed || "")}${storeId ? `&storeId=${storeId}` : ""}${storeName ? `&storeName=${encodeURIComponent(storeName)}` : ""}`}
+              className="pet-detail-cta-btn"
+            >
               Schedule an Appointment
             </Link>
           </div>