ai greets first with full context

web/app/ai-chat/page.js

@@ -246,7 +246,7 @@ function AiChatPage() {
               "Content-Type": "application/json",
               Authorization: `Bearer ${token}`,
             },
-            body: JSON.stringify({ message: "Hello! I'd like to chat with the AI assistant." }),
+            body: JSON.stringify({}),
           });
           if (res.ok) {
             const conv = await res.json();
@@ -406,7 +406,7 @@ function AiChatPage() {
           "Content-Type": "application/json",
           Authorization: `Bearer ${token}`,
         },
-        body: JSON.stringify({ message: "Hello! I'd like to chat with the AI assistant." }),
+        body: JSON.stringify({}),
       });
       if (!res.ok) {
         const data = await res.json().catch(() => null);
@@ -583,7 +583,7 @@ function AiChatPage() {
                         Chat with a Real Person
                       </button>
                     )}
-                    {isEscalated && !isClosed && (
+                    {!isClosed && (
                       <button style={s.closeConvBtn} onClick={handleCloseConversation} title="Close this conversation">
                         Close Chat
                       </button>